Returns Policy
At CMO we aim to provide you the best customer service possible and we stand behind our product completely. If you're not satisfied with your purchase we want to hear about it.
If you're not 100% satisfied with your purchase, you have 3 months from date of purchase to return your item(s) for a full refund or exchange. We just ask that you provide a reason for your return so we can get better.
If your item(s) is defective due to materials or how it was made you can return the item(s) to us at any time and we will send you a new one.
You are responsible for the cost of shipping the return item(s) to us. However, we will cover the shipping cost of the new item(s).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
When your order is over $75, shipping is FREE.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.